I recently encountered a Treo 650 the first time the other day, because its owner was experiencing issues and as the new IT guy, I was asked to "fix it". First off, if you go to the Treo site, you will not get any information on RCC Unicel. So it was off to the Unicel site. they offer 3rd party software to sync with Exchange Server, and it was a pain to install, so I figured they might have a FAQs page. No such luck. I examined the compact library of setup info, manuals and PDFs supplied by Unicel as to how to troubleshoot the issue (that they are learning as they go, too, so I'm again out of luck.)
The bad appl(ication) is called mail2go. It is supposed to sync automatically with a direct connection that Unicel has with our Exchange Server, but it won't. Instead it just sends a loud alarm to the end user every 5 minutes at maximum volume and drains the battery.
Don't get me wrong, there are a lot of great features that this phone provides provided you get your service through Verizon or Sprint or someone... just not Unicel. I've now spent 2 days on it and only can get partial rectification for the issue. It will manually sync, but it wont automatically sync and the unit isn't sending the error message to exchange's event logs. How the F*** am I supposed to troubleshoot that?
The image that comes to my head is the destruction of a certain copier in the ever-so-popular and classic Office Space. I have the tune running through my head right now... Die motherf*cker, Die motherf*cker Die!
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1 comment:
Well said.
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