Powerful Hosting isn't powerful at all

I have had it with our web host. By "our" I mean the company I work for. By "had it" I mean if I wasn't so far removed from this guy, I would put a flaming bag of human feces and hair clippings on his porch and set it aflame. Saturday, they implemented an upgrade which included not informing us of the upcoming change so that the naturally distrustful person i am would do my own backup of our stuff (even though in their self-proclaimed Powerfulness they say they do that for you) as I was planning on doing yesterday anyway. But I got buggered in a major way. See, as I see it (and am willing to bet on this) they had a problem and used a backup of our site BUT THEY HADN'T BACKED UP SINCE NOVEMBER. Fortunately, I have, but the real reaming of the buggering comes from the fact that the guy messed up our login, and now even he can't get in. So I can't upload our stuff and make us look far better than the idiots we appear to be right now. I guess I'll just have to package up that dung and mail it off to him... C.O.D.